Supply chain compliance
Phase 3 · Ongoing governance
KPI monitoring, chargeback prevention, cadence reviews, and retailer relationship support.
KPI monitoring
- Weekly and monthly scorecard review: OTIF, fill rate, ASN accuracy, invoice match rate, and chargeback trend by retailer and DC.
- Threshold-based alerts when metrics drift outside contracted or internal targets.
Chargeback prevention
- Root-cause taxonomy: routing, labeling, timing, quantity, documentation, and system errors.
- Playbooks tied to each retailer’s dispute process and evidence requirements.
Cadence reviews
- Quarterly business reviews with retail partners: performance, pipeline items, and remediation plans.
- Internal ops reviews with logistics, finance, and customer teams to close loops on recurring issues.
Retailer relationship support
- Single threaded ownership for vendor-of-record topics: item, supply, and compliance.
- Escalation paths for critical events: allocation changes, recalls, and regulatory notices.
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